Refund & Cancellation Policy – AppSky CloudStorage

AppSky CloudStorage plans are prepaid and non-refundable once activated, except in the cases listed below. This policy is part of our Terms & Conditions.

1. How plans work
- Each payment buys 30 days of a plan. If you already have paid time, the new 30 days start when your current paid time ends.
- Plans do not renew automatically. Nothing is charged unless you choose to pay again, so there is nothing to cancel.
- Payments are made by UPI directly from your own UPI app to the payee shown in that app.

2. When you can get a refund
We will refund your payment, or activate the plan you paid for if you prefer, when:
- Money was debited but your plan was not activated within 72 hours.
- You were charged twice for the same plan (duplicate payment).
- You were charged a different amount from the price shown in the app.
- A refund is required by applicable law.

3. When refunds are not given
- After a plan has been activated and used, including partly used plan time.
- If you change your mind, no longer need the storage, or bought the wrong plan after it was activated. You can buy another plan at any time; payments stack.
- If you delete your account. Deleting your account (Settings > Delete account) ends any remaining paid time without a refund.
- If your account is suspended or closed for breaking our Terms & Conditions or Community Guidelines.
- For payments that never reached us, such as a payment that failed or was reversed by your bank. Your bank or UPI app returns that money to you, usually within 5–7 working days.

4. How to request a refund
Email [email protected] within 7 days of the payment with:
- The Google account email you use in the app.
- The plan and amount paid.
- The UPI transaction ID (UTR) and date, from your UPI app or bank statement.
- A short description of the problem; a screenshot helps.

5. What happens next
- We reply within 3 working days.
- If the refund is approved, we send it to the same UPI account or bank account the payment came from, within 7 working days of approval.
- If we activate your plan instead, it gets the full 30 days.

6. Contact
Payment or refund questions: 
[email protected]